Free AB-210 Practice Test – 20 Questions with Explanations

Question 1 of 20

A sales operations team needs several reporting and visualization approaches in Dynamics 365 Sales. You need to recommend the best option for each requirement.

Which mapping should you use?

A. Requirement 1 = E
Requirement 2 = A
Requirement 3 = B

Correct Incorrect Correct answer

B. Requirement 1 = G
Requirement 2 = F
Requirement 3 = H

Correct Incorrect Correct answer

C. Requirement 1 = C
Requirement 2 = A
Requirement 3 = D

Correct Incorrect Correct answer

D. Requirement 1 = B
Requirement 2 = E
Requirement 3 = G

Correct Incorrect Correct answer

Question 2 of 20

A company changed its qualification criteria after launching a new product line. The existing predictive lead scoring model still gives high scores to leads that match the previous product campaign. The administrator must fine-tune the model before republishing it for sellers.

Which option completes the configuration?

A. Missing value 1 = Add lead score widget Missing value 2 = Configure relationship analytics Missing value 3 = Publish forecast
hierarchy

Correct Incorrect Correct answer

B. Missing value 1 = Configure Sales accelerator Missing value 2 = Create duplicate model Missing value 3 = Add opportunity products

Correct Incorrect Correct answer

C. Missing value 1 = View attribute influence Missing value 2 = Edit model attributes Missing value 3 = Retrain model

Correct Incorrect Correct answer

D. Missing value 1 = Enable Teams calling Missing value 2 = Configure lead assignment rules Missing value 3 = Create goal metric

Correct Incorrect Correct answer

Question 3 of 20

A sales organization has configured an Exchange Online email server profile for Dynamics 365 Sales. Several sellers report that emails remain pending and appointments do not synchronize. The administrator reviews the mailbox records and sees that the mailboxes have not been approved or tested.
Which two actions should the administrator perform before troubleshooting seller devices or Outlook add-ins? (Select TWO.)

A. Deploy the Sales mobile app to all sellers

Correct Incorrect Correct answer

B. Approve the affected mailbox email addresses

Correct Incorrect Correct answer

C. Rebuild the opportunity sales process business process flow

Correct Incorrect Correct answer

D. Run Test & Enable Mailboxes for the affected users

Correct Incorrect Correct answer

E. Replace the forecast hierarchy with territory-based forecasting

Correct Incorrect Correct answer

Question 4 of 20

A sales operations team wants Dynamics 365 Sales to distribute incoming leads and opportunities automatically. The team needs segmentation, seller eligibility, and workload controls before activating assignment rules. You need to recommend the correct configuration for each requirement.

Which mapping should you use?

A. Requirement 1 = E
Requirement 2 = B
Requirement 3 = F

Correct Incorrect Correct answer

B. Requirement 1 = A
Requirement 2 = E
Requirement 3 = C

Correct Incorrect Correct answer

C. Requirement 1 = G
Requirement 2 = H
Requirement 3 = D

Correct Incorrect Correct answer

D. Requirement 1 = F
Requirement 2 = A
Requirement 3 = B

Correct Incorrect Correct answer

Question 5 of 20

A Dynamics 365 Sales administrator is enabling relationship intelligence for a sales organization that uses custom lead, account, contact, and opportunity forms. The organization wants relationship-health insights and who knows whom suggestions to appear in the seller experience.

In which order should the administrator perform the steps?

A. 1 → 2 → 3 → 4

Correct Incorrect Correct answer

B. 3 → 1 → 2 → 4

Correct Incorrect Correct answer

C. 2 → 1 → 4 → 3

Correct Incorrect Correct answer

D. 2 → 3 → 1 → 4

Correct Incorrect Correct answer

Question 6 of 20

A sales organization sells related AI service packages. The company wants a reusable product hierarchy where shared properties are defined once, child products inherit those properties, and sellers can add published sellable products to opportunities. You need to complete the product catalog setup.

Which option completes the product catalog setup?

A. Missing value 1 = Create a product family with child products
Missing value 2 = Define product properties on the family
Missing value 3 = Publish the products for selling

Correct Incorrect Correct answer

B. Missing value 1 = Create a price list without products
Missing value 2 = Define currency exchange rates on the family
Missing value 3 = Activate the opportunity business process flow

Correct Incorrect Correct answer

C. Missing value 1 = Create opportunity products first
Missing value 2 = Define properties on each closed opportunity
Missing value 3 = Publish the account hierarchy

Correct Incorrect Correct answer

D. Missing value 1 = Create a product bundle as the parent family
Missing value 2 = Store product attributes in notes
Missing value 3 = Enable SharePoint document management

Correct Incorrect Correct answer

Question 7 of 20

A sales operations team is embedding Power BI reports in Dynamics 365 Sales. The report must be shown on the Account main form and must display analytics tailored to the current account record where supported.

Which option completes the configuration?

A. Missing value 1 = Add a Dataverse system chart
Missing value 2 = Configure a goal metric
Missing value 3 = Use a Power BI visual on a personal dashboard

Correct Incorrect Correct answer

B. Missing value 1 = Add a Power BI report to the main form
Missing value 2 = Enable contextual filtering
Missing value 3 = Use a Power BI report instead of a Power BI tile

Correct Incorrect Correct answer

C. Missing value 1 = Add a Power Apps component
Missing value 2 = Configure a business rule
Missing value 3 = Use a Power BI tile on the form

Correct Incorrect Correct answer

D. Missing value 1 = Add a Sales accelerator widget
Missing value 2 = Configure relationship assistant cards
Missing value 3 = Use a forecast chart

Correct Incorrect Correct answer

Question 8 of 20

A company is creating a Power Automate flow to extend Dynamics 365 Sales. The flow must be deployable through managed solutions and must run reliably when opportunity records meet the required conditions.

Which sequence should you use?

A. 1 → 4 → 3 → 2

Correct Incorrect Correct answer

B. 4 → 1 → 2 → 3

Correct Incorrect Correct answer

C. 3 → 1 → 4 → 2

Correct Incorrect Correct answer

D. 2 → 3 → 1 → 4

Correct Incorrect Correct answer

Question 9 of 20

A sales organization is redesigning access for Dynamics 365 Sales. Sellers must work with their own opportunities, managers must access records across their business unit, and a sensitive estimated margin column must be restricted even when users can open the opportunity record. The organization also wants to avoid confusing app visibility with record-level access.

Which mapping should you use?

A. A = Requirement 1 C = Requirement 2 E = Requirement 3

Correct Incorrect Correct answer

B. H = Requirement 1 E = Requirement 2 A = Requirement 3

Correct Incorrect Correct answer

C. E = Requirement 1 A = Requirement 2 C = Requirement 3

Correct Incorrect Correct answer

D. E = Requirement 1 C = Requirement 2 A = Requirement 3

Correct Incorrect Correct answer

Question 10 of 20

A company has enabled forecasting in Dynamics 365 Sales. The VP of Sales wants regional managers to review pipeline by territory, compare values to quota, and include only relevant open opportunities in the forecast. The forecast must avoid inflating results with closed-lost or out-of-scope records.

Which mapping should you use?

A. B = Requirement 1
C = Requirement 2
H = Requirement 3
F = Requirement 4

Correct Incorrect Correct answer

B. G = Requirement 1
C = Requirement 2
D = Requirement 3
A = Requirement 4

Correct Incorrect Correct answer

C. F = Requirement 1
B = Requirement 2
D = Requirement 3
E = Requirement 4

Correct Incorrect Correct answer

D. B = Requirement 1
C = Requirement 2
D = Requirement 3
F = Requirement 4

Correct Incorrect Correct answer

Question 11 of 20

A pilot Sales Qualification Agent deployment is consuming more Copilot credits than expected. The sales operations team wants to prevent uncontrolled spend while still keeping the pilot running for a defined group of records. You need to recommend two administrative actions that directly address consumption control and monitoring.
What should you recommend? (Select TWO.)

A. Increase Dataverse file capacity for the production environment.

Correct Incorrect Correct answer

B. Replace the Sales Qualification Agent with relationship intelligence for all lead handover scenarios.

Correct Incorrect Correct answer

C. Set a monthly consumption limit for the agent in Power Platform admin center.

Correct Incorrect Correct answer

D. Assign Environment Maker to sellers so they can pause the agent when required.

Correct Incorrect Correct answer

E. Review month-to-date billed credits and agent status from the Manage Agents experience.

Correct Incorrect Correct answer

Question 12 of 20

A sales organization uses Dynamics 365 Sales. Sales managers need to coach sellers by using call recordings, transcripts, keyword tracking, and team-level conversation insights. The administrator must configure the correct conversation intelligence components without confusing them with relationship intelligence or predictive scoring.

Which mapping should you use?

A. F = Requirement 1
C = Requirement 2
G = Requirement 3

Correct Incorrect Correct answer

B. D = Requirement 1
A = Requirement 2
C = Requirement 3

Correct Incorrect Correct answer

C. D = Requirement 1
C = Requirement 2
G = Requirement 3

Correct Incorrect Correct answer

D. B = Requirement 1
C = Requirement 2
G = Requirement 3

Correct Incorrect Correct answer

Question 13 of 20

A company wants high-value opportunities to be routed automatically to eligible enterprise sellers. The same opportunities must also enter a guided seller process after assignment. Sellers who are already at capacity should not continue receiving new work.

Which option completes the configuration?

A. Missing value 1 = Lead
Missing value 2 = Predictive scoring model
Missing value 3 = Configure relationship analytics

Correct Incorrect Correct answer

B. Missing value 1 = Opportunity
Missing value 2 = Assignment rule
Missing value 3 = Sequence connection

Correct Incorrect Correct answer

C. Missing value 1 = Account
Missing value 2 = Forecast hierarchy
Missing value 3 = Goal metric

Correct Incorrect Correct answer

D. Missing value 1 = Opportunity
Missing value 2 = Business process flow
Missing value 3 = Power BI dashboard connection

Correct Incorrect Correct answer

Question 14 of 20

A sales administrator must import event leads into Dynamics 365 Sales. The source file is a one-time CSV export from an event platform. Each row includes an Event Registration ID that should be used to update an existing lead if the lead was previously imported. The administrator also wants duplicate detection to block likely duplicate leads.

Which option completes the configuration?

A. Missing value 1 = Dataverse dataflow Missing value 2 = Record owner team Missing value 3 = Allow duplicates

Correct Incorrect Correct answer

B. Missing value 1 = CSV import into Dataverse Missing value 2 = Alternate key Missing value 3 = Do not allow duplicates

Correct Incorrect Correct answer

C. Missing value 1 = Azure Synapse Link Missing value 2 = Duplicate detection rule Missing value 3 = Export to Excel

Correct Incorrect Correct answer

D. Missing value 1 = Power Automate flow Missing value 2 = Business process flow Missing value 3 = SharePoint document location

Correct Incorrect Correct answer

Question 15 of 20

You are configuring email synchronization for sellers who must track emails and appointments in Dynamics 365 Sales. The organization uses Exchange Online. Mailboxes must be configured so that synchronization starts successfully and administrators can diagnose synchronization issues after enablement.

Which sequence should you use?

A. 2 -> 1 -> 3 -> 4

Correct Incorrect Correct answer

B. 3 -> 1 -> 2 -> 4

Correct Incorrect Correct answer

C. 1 -> 3 -> 2 -> 4

Correct Incorrect Correct answer

D. 3 -> 2 -> 1 -> 4

Correct Incorrect Correct answer

Question 16 of 20

A company is enabling Microsoft 365 integration for Dynamics 365 Sales. Sellers must collaborate around opportunities, track customer communication from Outlook, manage shared proposal documents, and use personal file storage appropriately during early drafting.

Which mapping should you use?

A. A = Requirement 1
B = Requirement 2
C = Requirement 3
E = Requirement 4

Correct Incorrect Correct answer

B. D = Requirement 1
G = Requirement 2
C = Requirement 3
H = Requirement 4

Correct Incorrect Correct answer

C. D = Requirement 1
B = Requirement 2
C = Requirement 3
E = Requirement 4

Correct Incorrect Correct answer

D. F = Requirement 1
B = Requirement 2
E = Requirement 3
C = Requirement 4

Correct Incorrect Correct answer

Question 17 of 20

A company is deploying the Sales Research Agent for sales leaders. The leaders need to ask natural-language questions about pipeline trends, use an added Dataverse data source for finance-adjusted metrics, and receive research outputs that align to the company’s fiscal calendar and terminology.

Which sequence should you follow?

A. 4 → 1 → 2 → 3

Correct Incorrect Correct answer

B. 1 → 3 → 4 → 2

Correct Incorrect Correct answer

C. 2 → 4 → 1 → 3

Correct Incorrect Correct answer

D. 3 → 2 → 1 → 4

Correct Incorrect Correct answer

Question 18 of 20

A company sells the same products in Australia and New Zealand with different price structures. Sales operations must configure pricing so that sellers can add existing products to opportunities and have prices calculated from the correct regional price list and currency.

Which sequence should you use?

A. 3 -> 1 -> 2 -> 4

Correct Incorrect Correct answer

B. 1 -> 2 -> 3 -> 4

Correct Incorrect Correct answer

C. 2 -> 3 -> 1 -> 4

Correct Incorrect Correct answer

D. 2 -> 1 -> 4 -> 3

Correct Incorrect Correct answer

Question 19 of 20

A company wants to deploy the Dynamics 365 Sales mobile app to field sellers. The rollout must follow a dependency-aware sequence so that users do not install the app before access and meeting-related prerequisites are ready.

Which sequence should you use?

A. 1 -> 2 -> 3 -> 4

Correct Incorrect Correct answer

B. 2 -> 3 -> 1 -> 4

Correct Incorrect Correct answer

C. 3 -> 1 -> 4 -> 2

Correct Incorrect Correct answer

D. 4 -> 2 -> 1 -> 3

Correct Incorrect Correct answer

Question 20 of 20

A sales operations manager needs to monitor the Sales Qualification Agent after deployment. The manager must compare how effectively the agent researches, engages, disqualifies, and hands off leads. The manager also needs to investigate individual lead outcomes when sellers dispute why a lead was not handed over.
What should the manager use?

A. The opportunity pipeline view with grouped open opportunities and revenue aggregation

Correct Incorrect Correct answer

B. Sales Qualification Agent monitoring and lead action details

Correct Incorrect Correct answer

C. Conversational intelligence call summaries with seller coaching keyword tracking enabled

Correct Incorrect Correct answer

D. SharePoint document activity reports combined with Sales Hub timeline configuration

Correct Incorrect Correct answer

Pos.	Name	Entered on	Points	Result
Table is loading
No data available

Free AB-210 Practice Test – 20 Questions with Explanations

Quiz Summary

Information

Results

Results

Categories

1. Question

2. Question

3. Question

4. Question

5. Question

6. Question

7. Question

8. Question

9. Question

10. Question

11. Question

12. Question

13. Question

14. Question

15. Question

16. Question

17. Question

18. Question

19. Question

20. Question

Related

Average score
Your score