Free AB-620 Practice Test – 20 Questions with Explanations

A regulated organization is reviewing a Copilot Studio agent before production.
The agent uses enterprise knowledge, connector-based tools, and environment-specific deployment settings.
The review must identify governance controls that reduce data leakage, support compliance oversight, and separate lifecycle stages.
Matching list:
1. Prevent unsafe connector combinations
2. Manage AI interaction security and compliance
3. Separate development, test, and production governance
Answer bank:
A. Configure Power Platform data policies
B. Enable Application Insights telemetry
C. Use custom prompts for every response
D. Configure Microsoft Purview protections
E. Move all topics directly to production
F. Use managed environments and solutions
G. Publish through unauthenticated web channels
H. Store endpoint values in global variables
Which mapping should you use?

You are planning a Copilot Studio agent that will answer finance policy questions and trigger controlled service requests. The organization wants the responsible AI strategy completed before agent build begins.
Steps
1. Configure controls, escalation paths, and monitoring evidence
2. Identify affected users, data, harms, and use boundaries
3. Validate with testing, stakeholder review, and deployment gates
4. Map risks to responsible AI principles and policies
What is the correct order?

An organization is deploying a Copilot Studio agent for internal HR support.
Employees must use the agent from Microsoft Teams and Microsoft 365 Copilot.
The organization must prevent access by users outside the tenant.
The agent has already passed testing in a non-production environment.
Which deployment plan should you recommend?

A software vendor is preparing a Copilot Studio agent for deployment to multiple customer environments.
The agent uses agent flows, Dataverse tables, connection references, and environment-specific settings.
The vendor wants a repeatable ALM package instead of manual recreation in each target environment.
The solution must meet the following requirements:
1. Group the agent and related components for ALM.
2. Support environment-specific configuration values.
3. Avoid packaging unrelated default customizations.
Which two actions should you recommend? Each correct answer presents part of the solution. (Select TWO.)

A developer is adding an existing MCP server to a Copilot Studio agent.
The MCP server exposes approved enterprise capabilities through a standardized protocol.
The agent must use the MCP capabilities as tools rather than static knowledge files.
For each statement, select Yes if the statement is correct. Otherwise, select No.
Statements
1. MCP tools are appropriate for standardized integrations with external capabilities.
2. An existing MCP server can be connected through a custom MCP connector.
3. MCP tools should be used mainly to replace published-channel testing.

A development team has built a specialist claims-reasoning agent in Microsoft Foundry. The Copilot Studio agent must call that specialist agent when a claim requires advanced reasoning. The maker has the Foundry project endpoint URL and the target Agent ID.
Steps
1. Enter the Foundry project endpoint URL.
2. Select Microsoft Foundry from external agents.
3. Add the Agent ID and description.
4. Open the Agents page and choose Add agent.
What is the correct order?

A software company is designing a Copilot Studio agent that must delegate specialist tasks to an external agent built outside Copilot Studio. The external agent exposes an Agent2Agent endpoint and the main Copilot Studio agent will act as the orchestrator. You need to match each operational feature to its purpose.
Operational features
1. A2A-enabled external agent
2. A2A connection in Copilot Studio
3. Agent orchestrator delegation
Answer bank
A. Routes suitable user tasks to the connected specialist agent
B. Stores all external agent transcripts inside Dataverse
C. Exposes a message endpoint that supports agent-to-agent communication
D. Replaces all Power Platform connector governance policies
E. Registers the external agent endpoint with the main agent
F. Converts every topic into an adaptive card response
G. Publishes the specialist agent as a static knowledge source
H. Removes the need to validate authentication settings
Which answer correctly matches each operational feature?

A Center of Excellence team is defining a reuse strategy for several Copilot Studio agents. The team wants shared components to be planned intentionally instead of copied between agents. You must match each operational feature to the correct reuse behavior.
Operational features
1. Component collection
2. Shared tool from the Tools page
3. Connected Copilot Studio agent
Answer bank
A. Keeps runtime values available inside one conversation
B. Centralizes callable functionality for agents in the same environment
C. Publishes an agent to Teams and Microsoft 365
D. Packages topics, knowledge, actions, and entities for reuse
E. Reviews test outcomes against expected responses
F. Lets one agent invoke a specialist reusable agent
G. Stores target-specific values during solution deployment
H. Formats structured responses by using adaptive cards
Which answer correctly matches each operational feature?

A company is designing a Copilot Studio agent that must retrieve warranty details from SAP and create service cases in ServiceNow.
The SAP lookup must be conversational and read-only, but ServiceNow case creation must follow a governed business process.
The agent must also avoid exposing direct API credentials inside topics.
The solution must meet the following requirements:
Requirements
• Reuse approved enterprise API access patterns.
• Keep write operations governed and auditable.
• Avoid storing endpoint secrets in topic logic.
Which two actions should you recommend? Each correct answer presents part of the solution. (Select TWO.)

A maker adds a REST API tool to a customer-support agent.
The tool appears in the agent, but orchestration rarely selects it.
Test conversations show users ask for live order status.
The tool description says only “order API.” What should you change first?

A customer-service agent must answer account-status questions using live data from an internal REST API.
The topic already collects the account number and verifies that it is in the expected format.
The business wants the final response to show status, renewal date, and support tier in a clear layout.
The solution must meet the following requirements:
Retrieve current account data during the topic
Use the captured account number in the request
Present selected returned fields clearly to the user
Which two actions should you recommend? Each correct answer presents part of the solution. (Select TWO.)

A service desk topic uses Adaptive Cards to confirm request details before an agent flow starts. The topic must collect a preferred date, show a read-only service summary, and support accessible interaction. You must match each requirement to the best configuration choice.
Requirements
1. Capture the preferred appointment date from the user
2. Show service details without requesting input
3. Make input fields clear for assistive technologies
Answer bank
A. Configure Application Insights telemetry
B. Add label properties to input elements
C. Use TextBlock or FactSet elements
D. Start a Power Platform pipeline
E. Add input fields and a submit action
F. Use generative answers over public websites
G. Store the card schema in Dataverse
H. Configure channel authentication settings
Which answer correctly matches each requirement to the best configuration choice?

A procurement team is building a Copilot Studio agent for high-risk purchase requests.
The agent must collect request details from the conversation and route the request for human review.
After the review is complete, the agent must tell the requester whether the purchase was approved or rejected.
The solution must meet the following requirements:
Pause the process until a human decision is made
Pass request details into the review process
Return the reviewer outcome to the topic
Which two actions should you recommend? Each correct answer presents part of the solution. (Select TWO.)

An agent flow calls an enterprise pricing API.
The API occasionally returns a timeout or conflict response.
Users currently receive a generic failure message from the agent.
The process must return a controlled fallback response and preserve later troubleshooting detail.
What should you configure next?

A support engineer reviews a failed computer-use run.
The Activity map shows only basic entries.
The detailed side panel does not show screenshots or verbose activity.
The administrator confirms advanced computer-use logs are not stored.
What should you do next?

A production support team manages a Copilot Studio agent used in Teams and web chat.
Native analytics show rising abandonment, but the team needs detailed event-level telemetry.
They must query logged messages, triggered topics, and custom topic events.
The team already has an Azure subscription and an Application Insights resource.
What should you configure next?

A company uses agent flows to create service tickets, update Dataverse records, and send manager notifications.
The support team needs to monitor flow health without confusing run-level troubleshooting, trend analysis, and flow management. You need to match each operational feature to its purpose.
Operational features
1. Activity tab
2. Analytics tab
3. Overview tab
Answer bank
A. Creates reusable regression tests for agent responses
B. Publishes the agent to production channels
C. Summarizes run volume, failures, and trends
D. Stores environment-specific endpoint values
E. Captures custom telemetry in Application Insights
F. Reviews individual runs, status, and duration
G. Manages flow details, ownership, and connections
H. Converts an agent flow into a topic
Which answer correctly matches each operational feature?

A maker is selecting evaluation methods for a Copilot Studio test set.
The test cases include flexible natural-language answers, exact ID values, and required compliance wording.
The maker wants each test method to match the expected answer pattern.
For each statement, select Yes if the statement is correct. Otherwise, select No.
Statements
Text similarity can evaluate responses that may be phrased differently.
Keyword match can require selected words or phrases to appear.
Exact match is best when paraphrased answers are acceptable.

A maker needs to create a repeatable single-response test set for an agent that uses secured knowledge sources and connector-backed tools.
The test cases must be measurable and run under an appropriate test identity.
Steps
1. Select the authenticated user profile for test execution
2. Open Evaluation and create a single response evaluation
3. Save or run the test set
4. Create or import questions and choose test methods
What is the correct order?

A service desk agent must generate executive summaries from long incident notes.
The summary must follow a fixed tone, include business impact, and avoid adding unsupported facts.
The agent already has the incident details from the conversation.
The response does not require searching enterprise documents or calling an external system.
Which configuration should you use?