Privacy Policy

Effective date: 23 July 2026
Last updated: 23 July 2026

1. About this Privacy Policy

Harbourmetric Pty Ltd (ABN 72 697 033 088, ACN 697 033 088) (“Harbourmetric”, “we”, “us” or “our”) operates the Harbourmetric website at www.harbourmetric.com.au.

Harbourmetric provides online learning materials, practice tests, assessments and related educational services to individual learners.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you:

  • visit our website
  • create a learner account
  • purchase or access a practice test, course or other product
  • complete a quiz, test or assessment
  • contact us
  • subscribe to communications
  • interact with our advertising

By using our website or providing personal information to us, you acknowledge that your information will be handled as described in this Privacy Policy.

2. Personal information we collect

The personal information we collect depends on how you interact with Harbourmetric.

Account information

When you register for an account, we may collect:

  • your name
  • email address
  • username
  • encrypted or hashed password information
  • account preferences
  • billing details
  • country or region
  • other information you choose to add to your account

Purchase and transaction information

When you make a purchase, we may collect:

  • products, courses or practice tests purchased
  • purchase date
  • amount paid
  • billing information
  • payment status
  • transaction reference
  • discount or promotional code information
  • refund or dispute information

Payments may be processed through Stripe or PayPal. Harbourmetric does not ordinarily receive or store your complete payment-card number, card security code or PayPal login credentials. Those details are handled by the relevant payment provider.

Learning and assessment information

When you use our learning services, we may collect:

  • courses and practice tests accessed
  • quiz and test answers
  • scores and results
  • number of attempts
  • progress and completion information
  • time spent on learning activities
  • certificates or completion records
  • dates and times of course or test activity

Communications and support information

When you contact us, we may collect:

  • your name and contact details
  • the contents of your enquiry
  • support requests
  • correspondence and attachments
  • feedback, reviews or testimonials
  • records of our response

Website and technical information

When you use our website, we may automatically collect:

  • Internet Protocol address
  • browser type
  • device type
  • operating system
  • approximate location derived from your IP address
  • pages viewed
  • referring website or advertising source
  • links or advertisements clicked
  • session dates, times and duration
  • cookie and advertising identifiers
  • website errors and performance information

We do not intentionally request sensitive information such as health information, political opinions, religious beliefs or biometric information. Please do not provide sensitive information unless it is reasonably necessary and we have requested it.

3. How we collect personal information

We may collect personal information:

  • directly from you when you create an account, make a purchase, complete a test, submit a form or contact us
  • automatically through cookies, pixels, analytics tools, logs and similar technologies
  • from payment providers such as Stripe and PayPal
  • through WordPress, LearnDash and associated website functionality
  • through WooNinjas LearnDash import and export tools
  • from Google Analytics and Google Ads
  • from service providers that help us operate, secure or administer the website
  • from publicly available sources where appropriate and lawful

You may choose not to provide certain information. However, this may prevent us from creating your account, processing a payment, providing access to purchased content or responding to your request.

4. How we use personal information

We may use personal information to:

  • create and manage learner accounts
  • process purchases, payments and refunds
  • provide access to courses, practice tests and learning materials
  • record answers, scores, progress and completion
  • provide certificates or other completion records
  • authenticate users and protect accounts
  • provide customer service and technical support
  • respond to questions, complaints and requests
  • administer and maintain our website
  • diagnose technical problems
  • prevent fraud, misuse and unauthorised access
  • understand how users interact with our website
  • improve our products, assessments and user experience
  • measure advertising effectiveness
  • provide relevant advertising
  • send service-related notices
  • send promotional communications where permitted
  • maintain business, accounting and transaction records
  • enforce our terms and protect our legal rights
  • comply with legal and regulatory obligations

We may also use information for another purpose where you have consented to that use or where the use is otherwise permitted or required by law.

5. WordPress and LearnDash

Our website uses WordPress and LearnDash functionality to provide learner accounts, course access, practice tests, assessments and related services.

Information stored through these systems may include:

  • learner account details
  • order and access records
  • course enrolments
  • test answers
  • scores
  • progress
  • completion information
  • website activity records

Access to administrative functions is limited to Harbourmetric personnel and authorised service providers who require access to operate, maintain or support the website.

6. LearnDash imports and exports

Harbourmetric may use WooNinjas LearnDash import and export tools to import, export, migrate, organise or administer learner and course information.

Depending on the administrative task, an import or export may contain:

  • names
  • email addresses
  • usernames
  • learner account information
  • course enrolments
  • progress information
  • assessment results
  • order or access information

Exported information will only be used for legitimate website administration, migration, backup, support, reporting or business purposes.

We take reasonable steps to restrict access to exported files and remove or securely dispose of them when they are no longer reasonably required. We do not sell exported learner information.

7. Payments

Payments may be processed using Stripe or PayPal.

When you make a payment, the payment provider may collect information directly from you, including:

  • payment-card information
  • account information
  • billing details
  • device and transaction information
  • information used to detect fraud

Stripe and PayPal handle this information under their own terms and privacy policies.

Harbourmetric may receive limited information from the payment provider, such as your name, email address, billing address, payment status, transaction reference and limited payment-method details.

8. Cookies and similar technologies

Our website may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

  • keep you signed in
  • remember preferences
  • operate account and checkout functions
  • maintain website security
  • understand website traffic and usage
  • identify technical problems
  • measure advertising performance
  • provide or measure relevant advertising

Some cookies are necessary for the website to operate. Other cookies may support analytics or advertising.

You can control or delete cookies through your browser settings and through any cookie-preference controls made available on our website. Blocking some cookies may prevent parts of the website from working correctly.

9. Google Analytics and Google Ads

We may use Google Analytics to understand how visitors use our website. Google Analytics may collect information such as:

  • pages viewed
  • session duration
  • browser and device information
  • approximate geographic location
  • referring websites
  • interactions with website content

We may use Google Ads to advertise Harbourmetric products and measure whether advertisements result in website visits, registrations or purchases.

Google Ads and related Google technologies may use cookies, pixels and advertising identifiers to measure advertising performance and, where enabled, provide relevant or remarketed advertising.

Information collected through Google services is also handled according to Google’s applicable privacy terms and settings.

Google Ads is an advertising platform and is not Harbourmetric’s email marketing provider.

10. Emails and direct marketing

We may send you service-related communications concerning:

  • your account
  • purchases and payments
  • access to learning content
  • password resets
  • test or course administration
  • important changes to our services
  • security or support matters

These operational communications are necessary to provide and manage the service.

We may also send promotional communications about Harbourmetric products, updates or offers where you have consented or where otherwise permitted by law.

Promotional emails will provide a way to unsubscribe. You can also ask us to stop sending promotional communications by emailing info@harbourmetric.com.au.

Unsubscribing from promotional communications will not prevent us from sending necessary account, transaction, security or service-related messages.

We do not sell email addresses or customer contact lists.

11. When we disclose personal information

We may disclose personal information to:

  • WordPress, LearnDash and related website service providers
  • WooNinjas in connection with LearnDash tools or authorised support
  • Stripe and PayPal
  • Google Analytics and Google Ads
  • hosting, cloud-storage and backup providers
  • website developers and technical-support providers
  • cybersecurity and fraud-prevention providers
  • email, communications and customer-support providers
  • professional advisers such as accountants, insurers and lawyers
  • regulators, courts, law-enforcement agencies and government authorities where required or authorised
  • a purchaser or adviser involved in a proposed sale, restructure or transfer of our business
  • another party where you have provided consent

Service providers are only given access to information reasonably required to perform their services.

We do not sell or rent personal information to third parties.

12. Overseas processing and disclosure

Some of our service providers operate internationally or use infrastructure located outside Australia.

Personal information may therefore be stored, processed or accessed in countries including the United States and other countries in which WordPress-related providers, LearnDash, WooNinjas, Stripe, PayPal, Google and their subcontractors operate.

The countries used by these providers may change as they update their infrastructure and subcontractors. It may not always be practicable for Harbourmetric to identify every country in which information is processed.

Where required, we take reasonable steps appropriate to the circumstances to ensure that overseas disclosures are handled consistently with applicable Australian privacy requirements.

13. Data security

We take reasonable administrative, technical and organisational measures to protect personal information against:

  • misuse
  • interference
  • loss
  • unauthorised access
  • unauthorised modification
  • unauthorised disclosure

These measures may include:

  • secure website connections
  • password protection
  • access restrictions
  • administrative permission controls
  • website and software updates
  • security monitoring
  • backups
  • payment processing through established payment providers
  • limiting access to people who reasonably require it

No website, internet transmission or storage system is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect the information we hold.

If we become aware of a suspected data breach, we will assess and respond to it in accordance with applicable law.

14. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • maintain active learner accounts
  • provide continued access to purchased products
  • retain learning progress and test history
  • provide customer support
  • maintain transaction and accounting records
  • resolve disputes
  • prevent fraud or misuse
  • comply with legal obligations
  • establish, exercise or defend legal claims

Retention periods may differ depending on the type of information and the reason it is held.

When personal information is no longer reasonably required, we will take reasonable steps to delete it, destroy it or de-identify it, unless we are required or permitted to retain it.

Backup copies may remain for a limited period until they are securely overwritten or removed through normal backup processes.

15. Accessing and correcting personal information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.

Some account information may be updated directly through your Harbourmetric account.

Other requests can be sent to:

Email: info@harbourmetric.com.au

Please provide enough information for us to identify you and understand your request. We may ask you to verify your identity before providing access or making changes.

We will respond within a reasonable period. In some circumstances, access may be refused or limited where permitted by law. Where appropriate, we will explain the reason for that decision.

16. Account deletion

You may request deletion of your Harbourmetric account by emailing info@harbourmetric.com.au.

Deleting an account may result in the loss of:

  • access to purchased content
  • course progress
  • test attempts
  • scores
  • certificates
  • account history

We may retain information that we are legally required to retain or that is reasonably necessary for transaction records, fraud prevention, dispute management, security, legal claims or compliance purposes.

Where complete deletion is not possible or required, we may restrict access to the information or de-identify it where appropriate.

17. Privacy complaints

You may contact us if you believe we have not handled your personal information appropriately.

Please send your complaint to:

Harbourmetric Pty Ltd
Email: info@harbourmetric.com.au
Website: www.harbourmetric.com.au

Please include:

  • your name and contact information
  • a description of the privacy issue
  • relevant dates or transactions
  • the outcome you are seeking

We will acknowledge and investigate the complaint within a reasonable period and may contact you for additional information.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

18. Third-party websites

Our website may contain links to third-party websites, platforms or services.

Harbourmetric is not responsible for the privacy practices, security or content of third parties. You should review the privacy policy of a third-party service before providing personal information to it.

19. Children and young people

Harbourmetric’s services are intended for individual learners who are legally able to create an account and make a purchase, or who use the services with the involvement and permission of a parent or legal guardian.

If you believe that a child has provided personal information without appropriate permission, please contact us at info@harbourmetric.com.au so that we can review the matter.

20. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, providers or legal obligations change.

The current version will be published on our website with its effective date and last-updated date.

Material changes may also be communicated through the website, account notifications or email where appropriate.

21. Contact us

For questions, access or correction requests, account-deletion requests, marketing preferences or privacy complaints, contact:

Harbourmetric Pty Ltd
ABN: 72 697 033 088
ACN: 697 033 088
Website: www.harbourmetric.com.au
Email: info@harbourmetric.com.au