Harbourmetric Policies
Refunds and Cancellations Policy
Effective date: 21 July 2026Harbourmetric Pty Ltd provides online certification practice-test courses and digital learning access. This policy applies to individual course purchases and Harbourmetric All Access monthly and yearly memberships.
Individual Course Purchases
Individual courses are currently available for a one-time payment of A$4.99 per course. Access is provided digitally after successful payment.
Because access to the course content is provided immediately, Harbourmetric does not generally offer refunds for change of mind, accidental purchases or failure to use the course after access has been granted.
A refund may still be considered where:
- You were charged more than once for the same purchase
- A technical error resulted in an incorrect charge
- You cannot access the purchased course and we cannot resolve the issue within a reasonable time
- The course is materially different from its advertised description
- A refund or other remedy is required under the Australian Consumer Law
Not passing a certification exam, changing your exam plans or deciding that you no longer require the course does not automatically qualify for a refund.
All Access Memberships
Harbourmetric All Access is available as a A$4.99 per month membership or a A$39.99 per year membership. Each membership renews automatically according to its selected billing cycle until cancelled.
Members can manage or cancel their subscription through the Manage Membership button on the Harbourmetric My Account page.
When a membership is cancelled:
- Future renewals for that membership will stop
- Access will ordinarily continue until the end of the current paid billing period
- No partial refund is normally provided for unused time within that billing period
- Courses purchased separately through a one-time payment will remain accessible
Stripe’s customer portal supports subscription cancellation at the end of the current billing period, allowing the member to use the remaining time already paid for.
Customers should cancel before their next renewal date to avoid the next monthly or yearly charge. If you believe you were charged after successfully cancelling, please contact us so we can investigate.
Technical Problems
Before requesting a refund for an access or technical problem, please contact Harbourmetric and allow us a reasonable opportunity to resolve the issue.
Common issues may be resolved by:
- Confirming that you are signed in with the email used during payment
- Resetting your password
- Signing out and signing back in
- Trying another browser or device
- Confirming that the payment was successfully completed
If we cannot provide access or rectify a qualifying problem within a reasonable time, an appropriate remedy may be provided.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.
Australian consumers automatically receive consumer guarantees when purchasing products or services. Businesses cannot remove these rights by applying a blanket “no refunds” policy. Depending on the nature and seriousness of a problem, an available remedy may include fixing the service, cancelling the service, providing a refund for an unused portion or compensating the customer for reduced value.
Harbourmetric’s change-of-mind rules do not limit your rights where a product or service fails to meet an applicable consumer guarantee. Businesses are not generally required to provide change-of-mind refunds, but those conditions cannot be applied to valid consumer-guarantee claims.
Requesting a Refund
To request a refund or report a billing problem, email:
Please include:
- Your full name
- The email address used for the purchase
- The course or membership purchased
- The purchase date
- Your order or payment reference, where available
- A clear description of the issue
- Relevant screenshots or supporting information
Requests will be reviewed individually based on the circumstances and applicable law.
Approved Refunds
Approved refunds will be returned to the original payment method used for the purchase. Stripe does not send refunds to a different card or bank account, and the time taken for the refund to appear can depend on the card network and issuing bank.
Changes to This Policy
Harbourmetric may update this policy when its products, pricing, payment systems or legal obligations change. The latest version will be published on the Harbourmetric website with its effective date.